Lead time and deliveries

 

Processing leadtime

*Note: We have stopped the normal postage to reduce the frequency of heading out. 

It takes 3 working days for order processing. For normal postage, it takes add in another 3-7 working days and for courier, it takes another 3 working days. In brief, expect to receive your order in 10 working days if you opt for normal postage and expect to receive your order in 6 working days if you opt for courier. We highly recommend courier as it takes shorter leadtime and has less chance of lost mail. Order day itself is not considered as 1 working day. If you ordered on Friday, please count Monday as day 1.

Psst. we usually try our best to clear our orders asap, that explains why you received your orders as early as within 3 working days. If you need your orders urgently, dm us on instagram or simple email us. We are happy to discuss how you can receive them asap. 

Delivery fee

Please refer to below for the delivery fee. 

Amount	Normal mail	Courier
$12.00 and below	$1.80	$4.30
$12.01 to $55.00	$2.80	$4.30
Above $55.00	Complimentary free courier

 

I did not receive my order

If you have opt for normal postage, you might want to wait for about 10 working days (might be even longer during peak period)

Drop us an email on your order details within 2 weeks and we will try our best to assist in finding your mail. At times where the mail is not retrievable, refund is not allowed.

Returns

We hope you love your purchase, but if you are not satisfied with your purchase, we allow refund within 7 days of receipt. Product returned must be as new and in original packaging. All products sent to us are at your own risk and expenses, hence, we recommend you to use a registered or trackable shipping service.

To return, please email to monsterbookery@gmail.com before sending it back.

We retain the rights to decline any return(s) that are deemed unwarranted.